Terms of service

In each and every one of the purchases made by the customer in the virtual store, the following conditions apply, which constitute a legal contract for all purposes. There are no exceptions of any kind with respect to the clauses expressed below:

Shipping date : Orders will be prepared and shipped through the selected shipping service to the specified address the next business day after receiving the customer's order.

Restricted Products: Our Company is a formal and legal company in Peru. It is the sole responsibility of the customer to find out about the restrictions, taxes, fees, additional documentation that must be submitted to the customs authorities of his country to receive the products ordered correctly.

Our company will not assume any claim of any kind due to customs restrictions in the country of destination.

International Buyers: Import duties are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs offices to determine what these additional costs will be prior to buying.

Logistics operator: All Shipments, both national and international, are made through the services of Serpost Peru in the EMS International 2nd Class mode. The online store system calculates online the exact cost of shipping costs based on the weight of the shipment and the country of destination.

Proof of delivery : The customer's signature is required on packages received through the EMS mode of Serpost Peru. For all purposes, an order is considered delivered to the customer only with proof of the courier service that indicates that the package has been successfully delivered, regardless of other considerations.

Tracking : The customer can track his order online with the delivery number delivered via email through the following link:

http://clientes.serpost.com. eg / prj_tracking / followlinea.aspx.

The database is updated every 24 hours.

Customs documents: all orders have the mandatory customs declaration and other documentation inherent in the goods shipped. However, some countries may require additional documentation from the customer or are involved in paying customs or any other duties in the destination country. In these cases, the customer is fully responsible for providing any documentation and / or payment that must be made to the customs of the country that receives the merchandise.

Undelivered packages: strong> If the order was rejected or ignored by the customer, the carrier will contact you to coordinate the delivery date, staying for 3 days in the destination country, starting at that time the procedures for its return to our store. If the customer requests the delivery of the order again, he must bear all the costs incurred for the return.

Confiscated packages: the customer is responsible for informing us about the ban that some of the products displayed in our store in your country may be subject to them. Returns or refunds of amounts corresponding to the destination customs return of the merchandise sent will not be accepted due to prohibitions in the destination country, as well as the confiscated merchandise.

Lost packages : Etno Alpaca will forward or refund customers who request the amount paid for packages sent and declared lost. It is understood that a package is lost if the customer has not received it within 90 days of its shipment. The declaration of loss will be made by the courier service at the request of Etno Alpaca, once the client has made the mandatory claim to our company. The refund of the amount paid or the return of the package will take effect once the package has been classified as lost and in no case will they be compensations before this requirement.

Damaged items or erroneous: if the merchandise arrives, to the customer, defective or does not correspond to the purchase made by the same or to the delivery note, Etno Alpaca will be responsible for all costs incurred for the return and new delivery of the order correct or refund the customer the proportional amount corresponding to the damage of the merchandise.

Exchange of products: the customer can change the products received for others of equal or greater value than those that are exposed in our virtual store, provided that the product to be changed is not open and in the same conditions in which it is sent. All expenses derived from said exchange will be in the name of the client.
The request to exchange products must be made within 72 hours after the client receives the merchandise.

< br /> Opening packages: For your safety, always open the package in the presence of the carrier and indicate in writing in the reference guide that accompanies each order, any deficiencies you may find. p >

Cancellation of orders: The customer can cancel his order as long as it has not left our warehouse and is in the hands of the courier service.
In these cases, A penalty of 5% of the amount paid on your order is incurred. This will reimburse the customer for the amount paid, except for 5% of that amount which will be billed as operating expenses.

Refund amounts : if there is a full refund or partial of the amount paid by the client, will be made in the same way and with the same payment method used by the client. A payment order will be issued for the total amount paid and the expenses that could be generated using the means of payment will be the sole responsibility of the client.
In case the payment method cannot be used to return the amount to the client We will choose any other means that both Etno Alpaca and the client can access, preferably methods to send money online.

Etno Alpaca is also subject to the mediation of the Arbitration Center of the Chamber of Commerce of Cusco and / or the Consumer Defense Institute, INDECOPI, in Lima (Peru). If the judicial procedure is chosen, without going through administrative channels to the bodies mentioned in the previous paragraph to resolve the dispute, the parties submit to the courts and tribunals located in the city of Lima (Peru).

Forms: The data provided by the client in the different forms installed on our website will not be subject to any type of computer processing, except that which is essential to guarantee the correct functioning of the contracted service . Therefore, these data will be used solely and exclusively for the identification and storage of the data of the machine from which the request for services comes, with the sole purpose of verifying the veracity of the request. The customer must register in the system to automatically access subsequent purchases and possible offers that Etno Alpaca promotes among its customers. The data provided by the client will not be sold or transferred to third parties.

Access statistics: Etno Alpaca records the access data to the website in reference to visitors to it. These data are internally managed by the company for statistical purposes of the search engines to determine the incidence of the website registration in the search engines. The data managed from IP, operating system and others are not associated with personal data.

Data transfer : under no circumstances will data be transferred to third parties, nor even to companies that in the future may be affiliated with Etno Alpaca.

SPAM: spam or unsolicited email is strictly prohibited. If the client received this type of email from an email account of our company, they must contact us through the form on the website and, once the fact has been investigated, they will proceed to close the email account that originated the incident, taking this fact to the relevant organizations.

Etno Alpaca will not send the client advertising or services of any kind, nor from any other company or corporation that the client has not wished to receive. p >

Etno Alpaca has a mailing list, where customers can optionally subscribe or unsubscribe.